Privacy Policy
Last updated: October 26, 2026
Welcome to Ottawa Chimney Pros, available at
.
We respect your privacy and are committed to handling
personal information responsibly. This Privacy Policy
explains what information we collect, how we use it,
when it may be shared, and how you can contact us
about your personal information.
1. About Ottawa Chimney Pros
Ottawa Chimney Pros is an online chimney service
information and referral website serving Ottawa,
Ontario, and surrounding communities.
We help homeowners submit requests for chimney
cleaning, chimney sweeping, chimney repair,
inspections, and related services.
Ottawa Chimney Pros does not directly perform
chimney services. When an appropriate provider
is available, we may connect homeowners with
independent third-party chimney service businesses.
2. Information We Collect
When you contact us or submit a quote request,
we may collect the following information:
- Your full name
- Your phone number
- Your email address
- Your city, postal code, or service location
- The chimney service you are requesting
- Information about your chimney, fireplace, or property
- Any additional information you include in your message
- Records of your inquiry and related communications
We may also collect technical information when
you visit our website, such as your IP address,
browser type, device information, pages visited,
and basic website usage information.
Please do not submit payment card details,
government identification numbers, or other
unnecessary sensitive information through
our quote request forms.
3. How We Use Your Information
We may use your personal information to:
- Receive and review chimney service inquiries
- Understand the type of service you need
- Contact you about your request
- Identify a potentially suitable independent service provider
- Share your inquiry with a provider so they can discuss your project
- Respond to questions or customer service requests
- Prevent spam, fraud, or misuse of the website
- Maintain website security and functionality
- Measure and improve website performance
- Maintain records for legitimate business and legal purposes
We do not guarantee that every inquiry will be
matched with a contractor or that a particular
provider will respond.
4. Sharing Quote Requests With Independent Contractors
This section is especially important.
Ottawa Chimney Pros operates as a service referral
and lead-generation website.
When you submit a request for chimney cleaning,
repair, inspection, or another service, we may share
the information you provide with one or more
independent chimney service providers serving
your area, in accordance with your consent.
The information shared may include:
- Your name
- Your telephone number
- Your email address
- Your service location
- The service you requested
- Your description of the project or problem
Independent providers may contact you by phone,
email, or another method you request to discuss
your inquiry, availability, estimates, and potential
service arrangements.
We may receive compensation from service
providers for qualified referrals or leads.
This does not necessarily mean you will be charged
for submitting a quote request through our website.
Any prices for chimney work, inspections, repairs,
or other services are determined by the independent
provider.
Once your information has been shared with an
independent business, that provider is responsible
for its own privacy practices and handling of
the information it receives.
We do not authorize providers to use your
inquiry information for unrelated marketing
without an appropriate legal basis and consent.
5. Consent to Share Your Information
When you submit a service inquiry, we will
explain that your contact information and project
details may be shared with independent chimney
service providers for the purpose of responding
to your request.
Where required, we will request your express
consent before sharing this information.
You may withdraw your consent for future use or
sharing by contacting us using the privacy contact
information below, subject to applicable legal
or contractual restrictions.
If your information has already been sent to an
independent contractor, you may also need to
contact that contractor directly about its own
records and communications.
6. Website Forms and Communications
Our website uses online forms to receive inquiries
and messages.
Information submitted through these forms may be
stored in our WordPress website, delivered through
email, or processed by the services that support
our form functionality.
We use submitted information to respond to
your inquiry and, where authorized, facilitate
contact with relevant chimney service providers.
Submitting a service request does not create
a contract for chimney work with Ottawa
Chimney Pros.
7. Cookies and Website Analytics
Our website may use cookies and similar
technologies to support site functionality,
maintain security, remember preferences, and
understand website traffic.
If analytics or advertising measurement tools
are enabled, they may collect information such
as pages visited, approximate location, device
type, browser information, and interactions
with the website.
You can manage or block cookies through
your browser settings. Some site features
may not function as intended if essential
cookies are disabled.
We will provide additional notices or consent
options where required for the tracking
technologies we actually use.
8. WordPress and Technical Data
Our website is built using WordPress.
WordPress, our web hosting provider, security
tools, and installed plugins may process limited
technical information needed to operate and
protect the website.
This may include IP addresses, browser details,
server logs, and information necessary to detect
spam or unauthorized access.
If comments or user accounts are enabled in
the future, additional information may be
collected for those features, and this policy
will be updated as appropriate.
9. Service Providers and Third-Party Tools
We may use third-party services to operate
our website, including:
- Website hosting providers
- Contact form and email delivery services
- Website security and spam prevention tools
- Analytics services, if enabled
- Authorized technology and website maintenance providers
These services may process information
as necessary to provide their functions.
We may also disclose information when required
by law or when reasonably necessary to protect
the security, rights, or operation of our website.
10. How Long We Keep Your Information
We retain personal information only for as
long as reasonably necessary to fulfill the
purposes described in this Privacy Policy,
including responding to inquiries, managing
referrals, resolving disputes, maintaining
appropriate records, and meeting applicable
legal obligations.
When information is no longer required,
we take reasonable steps to delete it,
anonymize it, or securely dispose of it.
You may contact us to request deletion
of eligible personal information.
11. Information Security
We take reasonable administrative and
technical measures intended to protect
personal information against unauthorized
access, misuse, loss, or disclosure.
However, no website, email transmission,
or electronic storage system can be
guaranteed to be completely secure.
Please avoid submitting highly sensitive
information through our website forms.
12. Your Privacy Rights
Subject to applicable privacy laws,
you may request to:
- Learn what personal information we hold about you
- Access your personal information
- Correct inaccurate information
- Withdraw consent for future uses or disclosures where permitted
- Request deletion of information that is no longer required
- Ask questions about how your information has been handled
To make a privacy-related request,
please use the contact information
listed in Section 16.
We may need to verify your identity
before responding to a request.
13. Third-Party Websites
Our website may contain links to
independent service providers or other
third-party websites.
We are not responsible for the privacy
practices, content, or security of websites
we do not operate.
We encourage you to review their
privacy policies before providing
personal information directly.
14. Children’s Privacy
Our website is intended for adults
seeking chimney and home-maintenance
services.
We do not knowingly collect personal
information from children without
appropriate authorization.
If you believe a child has submitted
personal information to our website,
please contact us.
15. Changes to This Privacy Policy
We may update this Privacy Policy
to reflect changes in our services,
website technology, business practices,
or applicable requirements.
The updated version will be published
on this page with a revised
“Last updated” date.
16. Contact Us About Privacy
If you have questions about this Privacy
Policy, want to access or correct your
personal information, or wish to withdraw
consent, please contact:
Email: [INSERT YOUR WORKING PRIVACY EMAIL]
Please include “Privacy Request” in the
subject line and describe your request.